EMPLOYMENT

Salaried position, currently 30 hours per week (M-F,  9:00 AM – 3:00 PM typically) with the ability to increase to 40 hours in the first quarter of 2024.

Every day, Love INC of Metro Tampa receives requests for help from individuals and families, needing support in solving issues like rental assistance, car repair or emergency housing. The Help Center is our organization’s crucial hub for linking these neighbors with the help they deserve.

Working at Love INC’s downtown Tampa office, The Help Center Coordinator (HCC) plays a vital role in this process, managing and directing a team of trained volunteers from partner churches to vet and respond to Guest (aka Love INC client) requests. The HCC will need to be comfortable wearing “multiple hats” in a fast-paced start-up nonprofit environment, able to critically think through complex problems while displaying a compassionate approach to Help Center Guests. The HCC will also lead the training and continued education of new Help Center volunteers, as well as those serving in other volunteer capacities.

Since its founding in 2017, Love INC of Metro Tampa and its 13 member churches have responded differently to “loving thy neighbor ” and we believe this is what the mobilized church can look like!

Responsibilities:
  • Recruit, screen, train, schedule and supervise Help Center intake volunteers to:
      • Answer incoming calls and listen compassionately to callers.
      • Gather and record vital information regarding Guests expressed needs and root causes.
      • Verify all information relevant to meeting the Guest need.
      • Conduct follow-up calls to Guests.
      • Maintain Guest confidentiality.
      • Keep volunteer time records.
  • Review information gathered by volunteers during the intake, verify, analyze and make decisions on mission resource capacity and develop a plan for the Guest.
  • Ensure volunteer coverage of Help Center hours daily.
  • Determine how to partner and build relationships with Guests and ensure expectations are manageable and specific.
  • Provide opportunities for on-going education and skill development of volunteers.
  • Maintain accurate Guest records and ensure the development of effective practices to ensure excellent services.
  • Maintain accurate records of church ministries and volunteer individual resource inventories Maintain referral relationships with Love INC partner churches, church ministries.
  • Maintain accurate records of partner agency services and maintain referral relationships.
  • Measure impact of services by ensuring timely follow-up with Guest and resources.
  • Facilitate Team Meetings and assign appropriate Resource Navigators, as needed.
  • Coordinate activities and retain volunteers and Resource Navigators.
  • Assign Resource Navigators to support any Guest as they implement their plans and then maintain ongoing communication with Resource Navigators.
  • Produce Help Center activity reports and provide to Executive Director.
  • Assist in providing community education on Love INC, Redemptive Compassion, “When Helping Hurts” and other community awareness and advocacy.
  • Ensure volunteer recognition twice annually and measure volunteer satisfaction.
  • Help identify and engage new leaders for Love INC as it continues to grow in Tampa.
  • Other duties as required for a growing organization, including coordination and facilitation for the planned implementation of Love INC’s Comprehensive Transformational Ministry in second quarter of 2024 (this would make this a full-time opportunity).

Qualifications:

  • Personal relationship with Jesus Christ and agreement with the Apostles’ Creed.
  • Have a heart for the Love INC mission and core values.
  • 3 years of experience with social service delivery and knowledge of Tampa Bay resources.
  • Experience in adult education and learning, a plus.
  • Discernment, strength-based, non-judgmental attitude to listen, empathize, and accept others.
  • Experience in group training/facilitation and volunteer management.
  • Attracts, enrolls, nurtures and recognizes cohesive volunteer teams.
  • Detail oriented, self-directed, strategic, multitasker, global thinker, work independently, reliable.
  • Good telephone and communication skills.
  • BA degree preferred.

Please submit your resume and cover letter to Chalette for further consideration.  

Qualified candidates will be invited to submit a Love INC application.

Love INC Metro Tampa is looking to hire an intern with strong knowledge and understanding of the digital media landscape, including various social media platforms. We have just redesigned our website and will soon be launching a greater social media presence.

The intern hired for this position will need strong critical thinking skills in order to integrate into our nimble, yet passionate team. 

We are very excited to share this opportunity with an intern hoping to gain extensive online experience.

Responsibilities:
  • Monitor and post on blogs, and social networks
  • Assist with online outreach and promotion using Facebook, Instagram, LinkedIn, Twitter, and more
  • Optimize website and social media
  • Perform keyword analysis
  • Perform cost/benefit analysis

Requirements:

  • Marketing/Business or Language major
  • 3 years of experience with Internet and social media platforms
  • Solid understanding of a variety of markets
  • Energetic and creative
  • Hard-working and team-oriented

Benefits:

  • Practical experience with website launch and social media campaigns
  • Shadowing, mentoring, and training opportunities with experienced, knowledgeable professionals
  • Opportunity to participate in networking events and company meetings
  • Flexible schedule for students
  • Referral possibilities for future employment opportunities

Please contact Chalette for more information.